E-Commerce Contact Center Solutions

Personalized Solutions For Every Customer

Keeping up with the various channels of communication for your customers is difficult if you don't have a centralized call center service system. Live chat, email, live operators, plus Facebook and Twitter correspondence are all time-consuming aspects of managing your call center. Yet, so much of your business success depends on providing excellent customer service.

Moulton Logistics provides call center solutions specific to the communication needs of your customers. Our inbound/outbound call center operations are designed to act as a seamless extension of your business.

The customer service representatives at Moulton Call Centers are rigorously trained to understand every detail of your products and services, and strive to provide the highest possible levels of service.

Additional Customer Service Capabilities Include:

• Customer care
• Inbound call processing (eCommerce only)
• Outbound sales projects
• Customer service emails
• Product/technical information
• Promotion inquiries
• Order and shipping status inquiries
• Save The Sale

Additional Clerical Services Include:

• Data entry
• Mail sorting
• Mail order processing
• Payment processing (checks/credit cards)
• Charge back processing/investigation
• Returns and exchanges processing
• White mail processing
• Credit and refunds processing
• Banking

Moulton Contact Center technology gives you all the tools you need to keep your customers satisfied without requiring you to purchase additional customer service software. Customized order entry, scalable call answering and routing, caller ID, automated call distribution and call center reporting are all part of the wide range of services offered by Moulton's E-Commerce Contact Center.