SEPTEMBER 17, 2007 - VAN NUYS, CA - According to Anthony Sziklai, Moulton Logistics Management's newly appointed president, fulfillment and customer care providers today are much more than places you go when you need someone to pick, pack and ship your products to customers.
"At Moulton, for example, 'fulfillment' doesn't really capture the many ways we use advanced technology to help make our clients better informed, better controlled, more efficient, and, yes, more profitable," said Sziklai who cited such proprietary applications as:
Fulfillment dashboard with streaming charts. The web-based dashboard provides clients with an easy-to use interface for tracking and trending their fulfillment information. Streaming charts give clients a graphical view of their orders versus actual shipments, or shipments versus returns, so they can get an instant pulse of their business,
Web-based CRM system. The order management system, termed "OrderVision." allows clients to manage orders from anywhere in the world via the internet. This system is a full-blown CRM platform that can be used to power an inbound or customer service call center that is fully integrated with brick-and-mortar fulfillment operations.
Order file scheduling and address cleansing, This system constantly checks for order files from numerous call centers and Web sources. It is scheduled to check FTP and Web locations on a routine basis, pick up the files, decrypt and address-check them. If addresses are bad, the system attempts to fix them.
Best way shipping. By analyzing the weight and dimensions of each package, the delivery, its priority and other variables, this system is designed to identify the best shipping method for each order.
"These systems involve making big investments in technology," Sziklai said. "But it's necessary to make such investments if you want to compete, grow and continue to be one of the leaders in a very fast-changing business."
